OUR PRIVACY POLICY
This privacy policy will explain how Crouch End Calligraphy (referred to as ‘Our Company’) uses the personal data we collect from you when you use our website.
What data do you collect?
Our Company collects the following data:
Personal identification information (title, name, email address, phone number, shipping address, billing address, event dates and locations, etc.)
Event guest names, addresses, etc.
Other information you provide that is relevant to the transaction.
How do you collect my data?
Most of the data collected by Our Company is provided by you. We collect data and process data when you:
Register online or place an order for any of our products or services.
Voluntarily complete the ‘contact us’ form on our website or send us an email, text message or any other type of social media message.
Use or view our website via your browser’s cookies and similar technologies (our cookie policy can be found below.)
Our Company may also receive your data indirectly from the following sources:
Google Analytics (based outside the EU), Squarespace (based outside the EU) and other analytics information providers.
How will you use my data?
Our Company collects your data so that we can:
Process your order and manage your account.
Email you with information about products and services we think you might like.
Contact you to follow up on a product or service or for a review or testimonial.
Keep internal records.
We will keep samples of the work done for you for the purposes of photography, our portfolio and marketing. We may use these images for social media or our website. If you do not want us to use these samples in this manner, please let us know. We will not post photos with real addresses on them.
Occasionally, your data will be shared with a third party for the purpose of completing a transaction. For instance, to deliver your purchase, we may share your name, address and contact number with a courier or shipping company..
When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do you store my data?
We are committed to ensuring that your information is securely stored. Our Company has put in suitable security measures, both electronic and physical, to protect your data.
How long will you keep my data?
We will hold your personal information on our systems for as long as is necessary for the relevant activity and in accordance with legal requirements. Once your information is no longer required, we will ensure it is securely disposed of.
How can I control your use of my data?
Our Company may occasionally send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Our Company from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.
What are my data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service if the requests are unreasonable or repetitive. You have the right to request that Our Company correct any information you believe is inaccurate or incomplete. You have the right to request that Our Company erase your personal data, under certain conditions.
If you make a request, we have one month to respond to you. If you have any questions about our privacy policy or would like to exercise any of these rights, please contact us by email. In order to fulfil a request, we may ask you or specific information to confirm your identity or contact you for further information necessary to fulfil your response.
How do we use cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. Please see our cookie policy below.
Changes to our privacy policy.
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 16 August 2020.
Privacy policies of other websites.
Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
If you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate it if you can please share your concerns with us first so we can try to resolve your complaint.
OUR COOKIE POLICY
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Understanding how you use our website, in an effort to improve our products and services and your website experience.
How do I manage cookies?
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.