DELIVERY AND RETURNS

Delivery

Given the handmade nature of our products, we aim to dispatch orders within 2 weeks of the order being placed. Anthea’s ‘Calligraphy for Kids’ will be sent out within two business day, unless you choose Express shipping in checkout. You will receive notification when orders have been shipped. Large orders or heavily custom work, may take longer. Please get in touch and we can discuss timelines before you place your order if you have any concerns.

Shipping is free on all items in the SHOP and usually sent by the fastest, most appropriate method, usually Royal Mail 48. If you live locally, there is also the option of free collection. Please get in touch with me for other shipping options or international orders.

If you require an order extra quick, please get in touch and I will do my best to accommodate you. All packages are tracked and insured, however, Crouch End Calligraphy is not responsible for delivery delays and losses caused by client error. This includes, but is not limited to, incorrect delivery addresses supplied by the client, or deliveries left in ‘safe places’ or accepted by a neighbour. For larger calligraphy orders such as envelope addressing, the best, most cost-effective option for delivery will be decided with the client in advance.

Returns

Crouch End Calligraphy does not accept returns. Please check over your order upon receipt. If there is an issue with any item in your order, please contact Crouch End Calligraphy within 48 hours of receipt. All orders are triple checked but in the rare instance where there is an issue, I always do my best to rectify the problem. Given the handmade nature of calligraphy products, there will be natural variations in lettering and spacing. This is part of the beauty of writing that is not digitised, and is not a flaw in the product. Every attempt is made to accurately illustrate products on the website, however, computer monitors and web browsers vary greatly. Products may not appear exactly the same in person as they do on the Crouch End Calligraphy website.